Refund, Cancellation & Return Policy

At ANANTHAPURI ARTS AND FRAMES, customer satisfaction is our priority. This policy explains the conditions for order cancellations, returns, replacements, and refunds made through our platform.

Order Cancellation

• Cancellation requests will be accepted only if submitted within 7 days of placing the order.
• Cancellation requests may not be approved if the order has already been processed, shipped, or is out for delivery.
• In such cases, customers may choose to refuse delivery at the time of arrival.

Non-Cancellable Products

Certain products, including perishable items such as flowers, food products, and similar goods, cannot be cancelled. However, a replacement or refund may be considered if the delivered product is proven to be damaged, defective, or of unsatisfactory quality.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Please notify our customer support team within 3 days of delivery.
• The issue will be reviewed and verified by our team before any replacement or refund is approved.
• If the product received differs significantly from the description or images displayed on our website, please contact us within ** 3 days of receiving the order**.

After reviewing the complaint, our team will determine the appropriate resolution.

Manufacturer Warranty

For products covered by a manufacturer’s warranty, customers are requested to contact the respective manufacturer directly for warranty-related claims and support.

Refund Processing

Once a refund request is approved, the refund will be processed within 14 business days through the original payment method used for the purchase.

Return & Exchange Policy

We offer returns and exchanges within 14 days from the date of purchase.

To be eligible for a return or exchange:

1. The item must be unused and in the same condition as received.
2. The item must be returned in its original packaging.
3. Products purchased during promotional sales or clearance events may not be eligible for return or exchange.
4. Exchanges are provided only for products found to be defective or damaged.

Certain products may be excluded from returns, refunds, or exchanges. Such exclusions will be clearly communicated at the time of purchase.

Return Inspection Process

Once we receive your returned item:

• The product will undergo a quality inspection.
• You will receive an email confirmation acknowledging receipt of the returned item.
• Upon successful inspection and approval, your return, replacement, or refund request will be processed according to this policy.

Important Requirement for Returns & Replacements

We strive to ensure every customer is fully satisfied with their purchase. If you experience any issue with your order, please contact our customer support team, and we will make every effort to resolve it promptly.

⚠️📦🎥 Mandatory Unboxing Video

To qualify for any return, replacement, or damage claim, customers must provide an unboxing video recorded from the very beginning of opening the package.

Requests submitted without a complete unboxing video may not be eligible for return, replacement, or refund consideration.

Contact Us

If you have any questions regarding cancellations, returns, replacements, or refunds, please contact our customer support team for assistance.